Subject: [Training Update] Wrong Tickets
From: CS Training <[email-masked]>
To: Ricardo Fernandes <[email-masked]>, Rafael Contreras <[email-masked]>, "[email-masked]" <[email-masked]>, kritika <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Jana O’Shaughnessy <[email-masked]>, Jessie Chen <[email-masked]>
Date: Thu, 14 Nov 2019 03:28:47 +0000

Hi all,

Please find attached slides for the updated Wrong Ticket Module for new hire training.

We've slightly updated the below:

  *   In the scenario where we ask the buyer if they'd like to keep the wrong tickets received, we've added a line advising the agents to include a deadline in the email sending to buyer.
  *   Agents would need to inform TL to record success on the order if the buyer doesn't respond to the deadline when the tickets received are an upgrade.

The OLS has been updated. Please let me know if you have any questions.

Kind regards,
Jessie