Subject: Re: [OLS COMMS] - Reminder - Phone Status Code Usage
From: Worchuirin M <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Team Lead <[email-masked]>
Date: Tue, 12 Nov 2019 02:52:16 -0700 (MST)

Hi Brian, 

According to updates agents are suppose use extended wrap up when extra time is needed to wrap up a call. 

However this option is not available on twilio. Could you please expedite and forward to relevant team? 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]> 
Sent: Tuesday, 12 November, 2019 14:53:49 
Subject: FW: [OLS COMMS] - Reminder - Phone Status Code Usage 

FYI 

From: CS Training 
Sent: Tuesday 12 November 2019 09:22 
To: CSLeads <[email-masked]>; Shauna Hedderman <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>; Kimberley Smith <[email-masked]>; Pamela Meade <[email-masked]> 
Cc: Jana O’Shaughnessy <[email-masked]>; Ricardo Fernandes <[email-masked]>; Rafael Contreras <[email-masked]> 
Subject: [OLS COMMS] - Reminder - Phone Status Code Usage 
Importance: High 

Hi all, 

A COMMS regarding a reminder for "Phone Status Code Usage" has been sent to all agents. 

Please advise your agents to complete the COMMS at their earliest convenience. Thanks. 

Kind regards, 

Jessie