Subject: Expedite_Delivery_Issue
From: Adil Khan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 7 Nov 2019 15:37:32 -0700 (MST)

Hi, Rosette, 

As discussed there is a case in which customer want the product to be delivered overnight. Will it be possible? 

Customer said exactly the below thing- 

" I am wanting to buy one of your electric bikes and also a hoverboard. I need it delivered by tomorrow 11/8. Any chance of getting you to over night to me? " 

For your reference please click the link below for the case- 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=74865387&whence=&cmid=1573165344376_169115 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=74865387&whence=&cmid=1573165344376_169115 ] 

According to our training guide once of the point says below thing for expedite shipping 

" Shipment for all IN STOCK items occurs within 1-3 business days. Shipments only go out Monday-Friday and we cannot expedite for free. A manager can authorize expedited shipping in extreme circumstances . " 

Regards, 

Adil Khan