Subject: Re: Training docs -- Product knowledge & troubleshooting
From: Rishal Jha <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Piyush Kumar <[email-masked]>, Nazmul Haque <[email-masked]>, Adil Khan <[email-masked]>, Yarngam Makan <[email-masked]>, Saifullah Kar <[email-masked]>, Shaitan Singh <[email-masked]>, Sunny Gussain <[email-masked]>
Date: Thu, 7 Nov 2019 11:04:30 -0700 (MST)

Hello Team 

Please find below the details regarding the RA :: 

t echnically RAs are good for 30 days only. and it really also depends on when the customer's warranty will expire, and also if we had provided a RSL. for instance: 
if the customer's RA was approved on 10/1 but their warranty expires 10/15, and they msg us on 11/5 asking if they can still use the RA -- we would advise that the warranty has technically expired, but at our discretion we can still allow the customer to send the unit in as a one-time courtesy, and in that case they would need to send the item in ASAP. 
if the customer's prepaid RSL (if they were given one) was created on that RA months ago, we would want to verify on the UPS website (tracking page) to see if the tracking# on the label still generates activity. if it says there is no information available at all, then we would probably not still use the same RA if we need to provide them with another RSL. usually though, if it's been a long time, we wouldn't still provide a RSL again but some cases are special. and of course, you would still want to check what the customer's warranty status is. 

Best Regards, 

Rishal Jha 
Project Manager 
9811542467 

From: "Rosette Modiri" <[email-masked]> 
To: "Piyush Kumar" <[email-masked]>, "Rishal Jha" <[email-masked]>, "Nazmul Haque" <[email-masked]>, "Adil Khan" <[email-masked]>, "Yarngam Makan" <[email-masked]>, "Saifullah Kar" <[email-masked]>, "Shaitan Singh" <[email-masked]>, "Sunny Gussain" <[email-masked]> 
Sent: Monday, 4 November, 2019 22:02:10 
Subject: Fwd: Training docs -- Product knowledge & troubleshooting 

From: "saurabh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 4 November, 2019 20:10:26 
Subject: Fwd: Training docs -- Product knowledge & troubleshooting 

Regards, 

Saurabh Dadu 
LiveSalesman 

Begin forwarded message: 

From: Debbie Tan <[email-masked]> 
Date: 21 October 2019 at 5:10:48 PM GMT+1 
To: Saurabh Dadu <[email-masked]> 
Cc: Christine Giver <[email-masked]> 
Subject: Training docs -- Product knowledge & troubleshooting 

BQ_BEGIN

Hi Saurabh, 

This is our first batch of training docs, relating to product info. Pls disregard FunPaw FAQs as your reps will not be supporting this brand. 

Our comparison charts do not currently include all of the models that we have on market or will soon have on market. 
Our Swagtron user manuals can be accessed here: https://swagtron.com/faq/swagtron-product-user-manuals/ 
We can also provide files that are not available for download on the sites. 

We don’t have troubleshooting guides pertaining to scooters and bikes. We work off of the information within the manuals. For instance, if someone is unable to achieve the advertised max speed of their scooter, we would let them know that it is affected by the terrain, rider weight (+ additional items being carried/worn), mode/gear, battery charge level, etc. 

I’m sure we’ll have more to send over pertaining to product info at a later time. 

Debbie Tan 
Pro-Com Products, Inc. 

BQ_END