Subject: Fwd: NetSuite user profile settings
From: Rosette Modiri <[email-masked]>
To: Rishal Jha <[email-masked]>, Nazmul Haque <[email-masked]>, Adil Khan <[email-masked]>, Piyush Kumar <[email-masked]>, Yarngam Makan <[email-masked]>, Saifullah Kar <[email-masked]>, Sunny Gussain <[email-masked]>, Shaitan Singh <[email-masked]>
Date: Thu, 7 Nov 2019 09:38:47 -0700 (MST)

From: "saurabh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 7 November, 2019 22:01:01 
Subject: Fwd: NetSuite user profile settings 

Regards, 

Saurabh Dadu 
LiveSalesman 

Begin forwarded message: 

From: Debbie Tan <[email-masked]> 
Date: 6 November 2019 at 3:03:16 AM IST 
To: Saurabh Dadu <[email-masked]> 
Cc: Christine Giver <[email-masked]> 
Subject: NetSuite user profile settings 

BQ_BEGIN

Hi Saurabh, 

As previously discussed, we will need all of your agents to edit their user profiles accordingly under Set Preferences in order to reflect the correct support email for the brand that they are sending RAs for. They will need to be very mindful of what brand they are working on. As mentioned before, if responding on a case itself, NS will allow you to select the correct Sender Email so that the user profile does not need to be edited. Like so: 

However, there is no such option when sending a RA email, and the sender email shown will be the one that is saved in the account settings. 

In order to properly change the “From” email address each time, the agent will need to enter Set Preferences by hovering on the Home icon. 

There, they will be able to change and save the email address accordingly. 

Our support emails are as follows for each brand: 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

Pls let me know if you have any questions. 

Thank you! 

Debbie Tan 

Pro-Com Products, Inc. 

BQ_END