Subject: Fwd: Training docs -- Product knowledge & troubleshooting
From: Saurabh Dadu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 4 Nov 2019 14:40:26 +0000

Regards,

Saurabh Dadu
LiveSalesman

Begin forwarded message:

From: Debbie Tan <[email-masked]>
Date: 21 October 2019 at 5:10:48 PM GMT+1
To: Saurabh Dadu <[email-masked]>
Cc: Christine Giver <[email-masked]>
Subject: Training docs -- Product knowledge & troubleshooting

Hi Saurabh,

This is our first batch of training docs, relating to product info. Pls disregard FunPaw FAQs as your reps will not be supporting this brand.

Our comparison charts do not currently include all of the models that we have on market or will soon have on market.
Our Swagtron user manuals can be accessed here: https://swagtron.com/faq/swagtron-product-user-manuals/
We can also provide files that are not available for download on the sites.

We don’t have troubleshooting guides pertaining to scooters and bikes. We work off of the information within the manuals. For instance, if someone is unable to achieve the advertised max speed of their scooter, we would let them know that it is affected by the terrain, rider weight (+ additional items being carried/worn), mode/gear, battery charge level, etc.

I’m sure we’ll have more to send over pertaining to product info at a later time.

Debbie Tan
Pro-Com Products, Inc.