Subject: Re: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts
From: Silvia Floranes <[email-masked]>
To: India Inbox <[email-masked]>, Beatriz Perez <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 30 Oct 2019 21:19:29 +0000

@Beatriz Perez<mailto:[email-masked]>
________________________________
From: India Inbox <[email-masked]>
Sent: Wednesday, October 30, 2019 10:28
To: Silvia Floranes <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts

@Silvia Floranes<mailto:[email-masked]>

Can agent call buyer in MX- buyer claiming no tickets arrived. Tickets were shipped back in june

4 contacts in from the buyer

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Wednesday, October 30, 2019 3:12:51 PM
To: India Inbox <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Subject: TID: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts

Hi Team,

With reference to the above TID, this is a third contact from buyer who is chasing their tickets to attend the event. It's been more than 3 months since these tickets were shipped and buyer is now outside the guidelines.

Could you please please arrange a different Spanish agent to call the buyer here and advise of the same as our ES agents cannot call within the shift due to the time difference.

Kind Regards,
Rosette
________________________________
From: "Jorge Mendoza" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 30 October, 2019 19:40:05
Subject: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts

Hello Rose

Query: My order status says "Shipped" but Ive not receved it yet

Investigation done: When: 3 day(s), 11 hours away. State : Complete. Delivery FedEx - Mexico Domestic (Next Day). Checked CH. The tix seem have got lost in transit after courier attempted to deliver and address was incorrect. Tix were shipped 19/06 more than 3 months ago so the claim is outside guidelines.

What needs to be done: Could you please assign this case to a spanish call agent since I wont be able to call within my shift time?

Best regards
Jorge