Subject: Fwd: TID-19096759}
From: Anurag Pradhan <[email-masked]>
To: Becho Davy Jaures <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 30 Oct 2019 11:21:38 -0700 (MST)

Hi Becho, 

Please take ownership of this case. 

Regards, 

Anurag. 

From: "Rosette Modiri" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Wednesday, October 30, 2019 7:17:34 PM 
Subject: TID-19096759} 

Hi Anurag, 

This particular buyer is requesting for a call back around 5 pm UK time. Emails are bouncing and buyer has provided the new email address via email. 

Can you please assign this case to any of your agents to verify all the security questions including payment methods as the new email address is totally different. 

Regards, 
Rosette 

From: "Ekta VGG" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 30 October, 2019 19:13:02 
Subject: {TID-19096759} 

Hi Rosette, 

Could you re-assign this case to night shift agent who can call buyer at 5 pm(UK time) to confirm whether he has access to his viagogo account using old email address or not. I am unable to call buyer as my shift is over. 

Kind Regards, 
Ekta