Subject: Re: TID: 23293401 / Cher / 30/10/2019 / Leeds, GB / Fan Seller / Buyer asking for refund
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Wed, 30 Oct 2019 15:18:44 +0000

Full name left is case Rosette, can agent be informed here?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Wednesday, October 30, 2019 2:27:14 PM
To: India Inbox <[email-masked]>
Cc: Nitesh Kumar <[email-masked]>
Subject: TID: 23293401 / Cher / 30/10/2019 / Leeds, GB / Fan Seller / Buyer asking for refund

Hi Team,

With reference to the above TID, the delivery is getting delay with UPS and the order has already been moved to pending replacement. The buyer has just confirmed that they would like to receive full refund.

Event is in 6 hours away.

Could you please inform graham.byrne that the buyer needs a full refund here.

Kind Regards,
Rosette
________________________________
From: "Nitesh Kumar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 30 October, 2019 19:20:59
Subject: 23293401 / Cher / 30/10/2019 /  Leeds, GB / Fan Seller / Buyer asking for refund

Hi Rosette,

With reference to TID - 23293401, buyer call and asking for refund. The buyer informed tickets are in transit and the event is after 6 hours. The case has been moved for pending

replacement & escalated to shipping investigation. Now email was sent by graham.byrne and he offered buyer full refund.

Look in the case.

Thanks & Regards

Nitesh Kumar