Subject: TID: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Date: Wed, 30 Oct 2019 08:12:51 -0700 (MST)

Hi Team, 

With reference to the above TID, this is a third contact from buyer who is chasing their tickets to attend the event. It's been more than 3 months since these tickets were shipped and buyer is now outside the guidelines. 

Could you please please arrange a different Spanish agent to call the buyer here and advise of the same as our ES agents cannot call within the shift due to the time difference. 

Kind Regards, 
Rosette 

From: "Jorge Mendoza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 30 October, 2019 19:40:05 
Subject: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts 

Hello Rose 

Query: My order status says "Shipped" but Ive not receved it yet 

Investigation done: When: 3 day(s), 11 hours away. State : Complete. Delivery FedEx - Mexico Domestic (Next Day). Checked CH. The tix seem have got lost in transit after courier attempted to deliver and address was incorrect. Tix were shipped 19/06 more than 3 months ago so the claim is outside guidelines. 

What needs to be done: Could you please assign this case to a spanish call agent since I wont be able to call within my shift time? 

Best regards 
Jorge