From: Rosette Modiri <[email-masked]>
Date: Wed, 30 Oct 2019 07:43:48 -0700 (MST)

Akansha : The agent has been coached regarding the correct investigation process and the correct subject line. Agent has acknowledge the quality report. WI : 17677193 

Ekta sharma : 14334737 : Buyer came with 2 different queries , he updated the LDA and how to resell their tickets. Agent re-categorise the case as buyer how do i sell my tickets . As per quality report subject should be buyer how do i change , here quality seems to be wrong as both subject lines could be okay. 

Monish Rawat : 17687311, 17714507 : Agent didn’t recategorise the case under the correct subject line and should have checked the proof in order to inform buyer that tickets received were correct 

Nitesh : 17722422 : Advised agent that CIAN note should always be clear and precise.