Subject: 21954212 - Jonas Brothers - 02/11/2019 - VFG Arena - Broker MX - Buyer chasing tickets, multiple contacts
From: Jorge Mendoza <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 30 Oct 2019 07:10:05 -0700 (MST)

Hello Rose 

Query: My order status says "Shipped" but Ive not receved it yet 

Investigation done: When: 3 day(s), 11 hours away. State : Complete. Delivery FedEx - Mexico Domestic (Next Day). Checked CH. The tix seem have got lost in transit after courier attempted to deliver and address was incorrect. Tix were shipped 19/06 more than 3 months ago so the claim is outside guidelines. 

What needs to be done: Could you please assign this case to a spanish call agent since I wont be able to call within my shift time? 

Best regards 
Jorge