Subject: 19279942 - Eddie Izzard - 30/10/2019 20:00 -London Palladium, London, GB - FanSeller UK - Seller have to be contacted by phone within 2 hours
From: Massimo Gorla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 30 Oct 2019 05:37:56 -0700 (MST)

Hi Rose, 

With reference to TID 19279942, seller has to be called within 2 hours, requesting a PDF copy of the original tickets. 

The buyer received incorrect e-ticket (tickets in low quality, B/W). Tried to call the seller in which he have to send a PDF copy of the original tickets in within 2 hours; call without success. Email to the seller with the same query. Email to the buyer regarding that his case is under investigation by our relevant team. 

Could you please reassign this case to another english agent, because the seller didn't answer and he must to be contacted as soon as possible. 

Thanks, 
Best regards. 

Massimo