Subject: Re: TID:23314368 - Event: Juventus vs Genoa - Date: 30/10/2019 - Buyer: Simone Apicella - Issue: Buyer asking if tickets are valid for entry due to wrong name
From: Worchuirin M <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Felipe FleuryGil <[email-masked]>, Alex Purcell <[email-masked]>, Meghan Flanagan <[email-masked]>, Borja Otsoa <[email-masked]>
Date: Tue, 29 Oct 2019 10:07:51 -0700 (MST)

Hi Rajat/Rose, 

Please reassign the case to IT agent. 

Kind Regards, 
M.Worchuirin 

From: "Meghan Flanagan" <[email-masked]> 
To: "Felipe FleuryGil" <[email-masked]>, "Alex Purcell" <[email-masked]>, "Worchuirin" <[email-masked]> 
Cc: "Borja Otsoa" <[email-masked]> 
Sent: Tuesday, 29 October, 2019 22:27:02 
Subject: RE: TID:23314368 - Event: Juventus vs Genoa - Date: 30/10/2019 - Buyer: Simone Apicella - Issue: Buyer asking if tickets are valid for entry due to wrong name 

Hi [ mailto:[email-masked] | 
@Worchuirin ] , 

Can you please help assign ? 

Thanks, 

Meghan 

From: Felipe FleuryGil <[email-masked]> 
Sent: 29 October 2019 16:51 
To: Alex Purcell <[email-masked]>; Meghan Flanagan <[email-masked]> 
Cc: Borja Otsoa <[email-masked]> 
Subject: RE: TID:23314368 - Event: Juventus vs Genoa - Date: 30/10/2019 - Buyer: Simone Apicella - Issue: Buyer asking if tickets are valid for entry due to wrong name 

[ mailto:[email-masked] | @Meghan Flanagan ] 

Can we ask an IT agent to contact this buyer? 

Thanks, 

Felipe 

From: Alex Purcell 
Sent: 29 October 2019 16:35 
To: Felipe FleuryGil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Borja Otsoa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TID:23314368 - Event: Juventus vs Genoa - Date: 30/10/2019 - Buyer: Simone Apicella - Issue: Buyer asking if tickets are valid for entry due to wrong name 

Hi Felipe, 

Clearing out from GDPR Queue. Could you assign Italian speaking CF agent to handle this case. 

    * Buyer concerned if tickets are still valid due to different name on tickets. 
    * Seller has uploaded E-Ticket with both their name an buyers name on tickets. 
    * Power seller confirmed he uploaded tickets with buyers details. (Tickets are correct) 
    * Could agent out-call buyer and reassure him he will get entry with tickets provided. 

Thank you 

Kind regards 

Alex