Subject: RE: TID-21013079 - Little Mix 22/10/2019 19:30 Manchester Arena, Manchester, GB - Broker-UK- Buyer does not have access to old account so want to change the email address.
From: "[email-masked]" <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Shubham Saxena <[email-masked]>, Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 29 Oct 2019 12:04:37 +0000

Updated to [email-masked]<mailto:[email-masked]>

Bob

From: India Inbox
Sent: 28 October 2019 15:46
To: [email-masked]
Cc: Shubham Saxena <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: TID-21013079 - Little Mix 22/10/2019 19:30 Manchester Arena, Manchester, GB - Broker-UK- Buyer does not have access to old account so want to change the email address.

@[email-masked]<mailto:[email-masked]>

Buyer has tried everything to access her account and not possible seems like they forgot their password also. Agent advised buyer to try access her account 3 days ago and buyer still cannot

OLD ID: [email-masked]<mailto:[email-masked]>

New ID : [email-masked]<mailto:[email-masked]>

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 28, 2019 2:23:15 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Shubham Saxena <[email-masked]<mailto:[email-masked]>>
Subject: TID-21013079 - Little Mix 22/10/2019 19:30 Manchester Arena, Manchester, GB - Broker-UK- Buyer does not have access to old account so want to change the email address.

Hi Team,

This particular buyer is unable to access their viagogo account, the agent tried all the troubleshooting with buyer but without success.

Could you please get this email address changed if possible.

Thank you.

- OLD ID: [email-masked]<mailto:[email-masked]>

- New ID : [email-masked]<mailto:[email-masked]>

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Shubham Saxena" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 28 October, 2019 14:43:05
Subject: Re: TID-21013079  Little Mix  22/10/2019 19:30  Manchester Arena, Manchester, GB - Broker-UK-  Buyer does not have access to old account so want to change the email address.

Hi all

Have they forgotten their password here? Have they tried logging in using the email and the password?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 28, 2019 7:33:13 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Shubham Saxena <[email-masked]<mailto:[email-masked]>>
Subject: TID-21013079 Little Mix 22/10/2019 19:30 Manchester Arena, Manchester, GB - Broker-UK- Buyer does not have access to old account so want to change the email address.

Hi Team,

This particular buyer is requesting for email address change and after verification, the agent has confirmed that it's the account holder.

Could you please get this email address change done.

OLD ID: [email-masked]<mailto:[email-masked]>

New ID : [email-masked]<mailto:[email-masked]>

Kind Regards,
Rosette
________________________________
From: "Shubham Saxena" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 October, 2019 16:57:44
Subject: TID-21013079  Little Mix  22/10/2019 19:30  Manchester Arena, Manchester, GB - Broker-UK-  Buyer does not have access to old account so want to change the email address.

Hi Rosette,

Please look into the case as this buyer does not have access to the old email address which is updated on her account, hence she is not receiving emails and tickets are pending to download.

She wants new email ID to be updated. I asked her to change it by herself but she said she was doing in the morning but not able to do it. I have verified all the details so please do the needful.

OLD ID-                             [email-masked]<mailto:[email-masked]>

New ID-                             [email-masked]<mailto:[email-masked]>

Kind regards
Shubham