Subject: Re: Reassign Cases for Calling
From: India Inbox <[email-masked]>
To: Silvia Floranes <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Cytlali Monroy <[email-masked]>, Jorge Mendoza <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 28 Oct 2019 15:43:23 +0000

@Silvia Floranes<mailto:[email-masked]>

Please assign

  *   TID 21779853 - please ignore on this thread, another agent has escalated this to SS
  *   TID 23126605 - buyer was refunded via CB. Emails were bouncing, buyer is not aware they have been refunded. Agent cannot call buyer due to time difference
  *   TID 22307422- buyer claiming wrong tickets after event- buyer is not providing proof-they need to be called and explain to provide proof

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday, October 28, 2019 11:35:28 AM
To: India Inbox <[email-masked]>
Cc: Valeria Julia <[email-masked]>; Cytlali Monroy <[email-masked]>; Jorge Mendoza <[email-masked]>
Subject: Fwd: Reassign Cases for Calling

Hi Team,

Could you please assign the below cases to ES agents from different location as our ES agents cannot call Mexican customers within their shift.

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered.
B is from MX
Time to call 19.30pm of India.

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced
Emails are bouncing, B never got the tix, initiated a CB and got refunded.
Buyer is from MX
Time to call 19.30pm of india.

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix
doesnt want to provide proof, more than 3 contacts
Buyer is from MX
Time to call 19.30pm of india.

Thank you.

Kind Regards,
Rosette
________________________________
From: "Jorge Mendoza" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Cc: "Cytlali Monroy" <[email-masked]>, "Valeria Julia" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]>, "parvez" <[email-masked]>
Sent: Monday, 28 October, 2019 13:08:13
Subject: Re: Reassign Cases for Calling

Hello Rose

Unfortunately I'm unable to call mexican customers within my shift. Due to the winter time in Mexico that started yesterday, we can only call from 20:30 hrs onward.

Best regards
Jorge

________________________________
From: "Rosette Modiri" <[email-masked]>
To: "Cytlali Monroy" <[email-masked]>, "Jorge Mendoza" <[email-masked]>
Cc: "Valeria Julia" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]>, "Parvez Alam" <[email-masked]>
Sent: Monday, 28 October, 2019 12:40:59
Subject: Re: Reassign Cases for Calling

Hi All,

Can you please take ownership of these cases if possible.

Cytlali:

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered.
B is from MX
Time to call 19.30pm of India.

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced
Emails are bouncing, B never got the tix, initiated a CB and got refunded.
Buyer is from MX
Time to call 19.30pm of india.

Jorge:

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix
doesnt want to provide proof, more than 3 contacts
Buyer is from MX
Time to call 19.30pm of india.

Kind Regards,
Rosette
________________________________
From: "Valeria Julia" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 27 October, 2019 15:52:56
Subject: Reassign Cases for Calling

Respected Ma'am,

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered.
B is from MX
Time to call 19.30pm of India.

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced
Emails are bouncing, B never got the tix, initiated a CB and got refunded.
Buyer is from MX
Time to call 19.30pm of india.

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix
doesnt want to provide proof, more than 3 contacts
Buyer is from MX
Time to call 19.30pm of india.

Thanking you in advance for your help.

Kind Regards,
Valeria.