Subject: RE: 22970674 / Atletico Madrid vs Real Madrid / 28/09/2019 / Madrid, ES / Fan Seller / Buyer chasing for refund
From: Aryadnes Pinheiro <[email-masked]>
To: ECC <[email-masked]>, India Inbox <[email-masked]>
Cc: Nitesh Kumar <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 28 Oct 2019 14:34:38 +0000

Hi Kim,

Sent email to buyer to inform that their data was handled according to our terms and conditions (no breach of data). Informed that as the seller actioned outside our polices we have a dedicated department looking into that. As a goodwill gesture, can we have offered a voucher which buyer declined and finally I advised as they used the tickets were are unable to refund.

No further action required from ECC at the moment.

Kind regards,

Aryadnes Pinheiro
Executive Customer Care (ECC)
Team Leader: Laura Begley​
[2610DABD]

From: ECC <[email-masked]>
Sent: Monday 28 October 2019 09:38
To: India Inbox <[email-masked]>; ECC <[email-masked]>; Aryadnes Pinheiro <[email-masked]>
Cc: Nitesh Kumar <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: RE: 22970674 / Atletico Madrid vs Real Madrid / 28/09/2019 / Madrid, ES / Fan Seller / Buyer chasing for refund

Hi @Aryadnes Pinheiro<mailto:[email-masked]>

Can you please review this follow up?

Thanks
Kim

From: India Inbox
Sent: 28 October 2019 09:02
To: ECC <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Kumar <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22970674 / Atletico Madrid vs Real Madrid / 28/09/2019 / Madrid, ES / Fan Seller / Buyer chasing for refund

@ECC<mailto:[email-masked]>

Hi ECC, please pass this case back to Aryadnes

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 26, 2019 2:13:41 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22970674 / Atletico Madrid vs Real Madrid / 28/09/2019 / Madrid, ES / Fan Seller / Buyer chasing for refund

Hi Team,

This particular buyer has contacted and is requesting for full refund as his personal details have been forwarded to seller without their approval. The seller is contacting the buyer to return the season cards and ECC is dealing with this case.

Could you please inform ECC that the buyer has contacted us and requesting for full refund.

Kind Regards,
Rosette
________________________________
From: "Nitesh Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 October, 2019 15:47:20
Subject: 22970674 / Atletico Madrid vs Real Madrid / 28/09/2019 / Madrid, ES / Fan Seller / Buyer chasing for refund

Hi Rosette,

With reference to TID -  22970674, buyer emailed and asking for refund. The case was being followed by ECC and they have mentioned that if buyer contacts flag with ECC via your TL.

Please look in the case.

Thanks & Regards

Nitesh Kumar