Subject: Re: TID: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card
From: Rosette Modiri <[email-masked]>
To: Poonam Chawla <[email-masked]>
Date: Mon, 28 Oct 2019 07:28:52 -0700 (MST)

Please explain about getting paid. 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 26 October, 2019 15:22:34 
Subject: Re: TID: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card 

Hi Rosette, 

Can you please flag this case to LMS Dortmund to redirect tickets to the new order 23288621. Event is just 4 days away. 

Kind Regards, 
Poonam 

From: "Rosette Modiri" <[email-masked]> 
To: "Poonam Chawla" <[email-masked]> 
Sent: Friday, 25 October, 2019 20:00:39 
Subject: TID: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card 

Hi Poonam, 

I reviewed this case, the seller has previously received an email from us , stating that buyer of TID 23086641 has never returned the season cards, so SYLWIA.DOMAGALA was trying to call seller in order to inform that season cards were returned to us which means season cards are with our LMS Dortmund. 

Please instead of replacing this order, we need to contact LMS Dortmund to redirect tickets to the new order 23288621. 

Regards, 
Rosette 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 25 October, 2019 14:51:31 
Subject: Re: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card 

Hi Rosette, 

Seller was asked to ship the season card to us for his sale. However, seller has informed us that his season card is already with us under TID: 23086641 and the buyer hasn't returned it. 

I have investigated the case and there is a case note under TID: 23086641 from agent "SYLWIA.DOMAGALA" that seller support team have asked her to contact the Seller and inform him that his season cards were returned by the Buyer and the last message was sent in error. 

Can you please confirm with seller support team if we have received the season card. 

Kind Regards, 
Poonam 

From: "India Inbox" <[email-masked]> 
To: "Parvez Alam" <[email-masked]>, "India Inbox" <[email-masked]> 
Cc: "Poonam Chawla" <[email-masked]> 
Sent: Thursday, 24 October, 2019 19:27:09 
Subject: RE: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card 

Yes you can replace. This is not the sellers fault. 

Thanks 

Robert 

From: Parvez Alam <[email-masked]> 
Sent: Thursday 24 October 2019 09:37 
To: India Inbox <[email-masked]> 
Cc: Poonam Chawla <[email-masked]> 
Subject: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card 

Hi Team, 

Seller was asked to ship the season the season card to us for his sale. However, seller has informed us that his season card is already with us under TID: 23086641 and the buyer hasn't returned it. 

Buyer of TID: 23086641 confirmed us 3 days ago that he will return the season card next day but there is no further contact from buyer since then, system email has been gone to buyer that "he have been fined for not returning us season cards - Order 23086641" 

Can you please check if we need to replace this order. 

Kind Regards 
Parvez Khan 

From: "Poonam Chawla" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 October, 2019 13:58:03 
Subject: 23288621, Borussia Dortmund vs Borussia Monchengladbach - DFB Cup 2019-20, 30/10/2019, Dortmund, DE, Fan Seller, Season card 

Hi Parvez, 

With reference to this sale, seller emailed informing us that he made another sale with TID : 23086641 and buyer of this sale have never returned the season card, hence he cannot ship the season card for this sale TID: 23288621. 

Buyer of TID: 23086641 confirmed us 3 days ago that he will return the season card next day but there is no further contact from buyer since then, system email has been gone to buyer that "he have been fined for not returning us season cards - Order 23086641" 

Can you please check with LMS team if they got the season card back or if we will replace this order and pay the seller. 

Kind Regards, 

Poonam