Subject: Re: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG
From: India Inbox <[email-masked]>
To: MayLee Chan <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 28 Oct 2019 14:05:16 +0000

@MayLee Chan<mailto:[email-masked]>

Could you advise here?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday, October 28, 2019 2:03:41 PM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

Hi Team,

As explained earlier, The buyer got entry denied as the seller provided mobile QR codes instead of TicketMaster Mobile - Ticket. The case was escalated to payment for full refund and 50% voucher by maylee.chan. Actually Payments team are asking for a TL approval to be sent to  CSPayments.

Could you please remind maylee.chan to request for TL approval for this refund.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 28 October, 2019 18:14:43
Subject: Re: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

Hi Rosette!

Please re flag case and ask for updates.
Buyer emailed chasing refund.

Regards
Maks!

________________________________
From: "India Inbox" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>, "India Inbox" <[email-masked]>, "MayLee Chan" <[email-masked]>
Cc: "Maksim Semenov" <[email-masked]>
Sent: Saturday, 26 October, 2019 14:31:17
Subject: RE: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

@Maylee – Did you receive TL approval for this refund ?

Thanks

Rob

From: Rosette Modiri <[email-masked]>
Sent: Saturday 26 October 2019 09:00
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

Hi Team,

With reference to the above TID, the buyer had reported RAG and the case was escalated to Payments team for full refund. The seller listed tickets as TicketMaster Mobile - Ticket Transfer but he provided mobile QR codes instead.

As per buyer the organisers had informed that tickets should only be delivered via Ticket Master Mobile app. The case has been escalated to Payments by the agent maylee.chan and actually Payments team are requesting for a TL approval to be sent to CSPayments in order to process a refund.

Could you please inform maylee.chan to send a TL approval to CSPayments for this RAG case.

Kind Regards,

Rosette

________________________________

From: "Maksim Semenov" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 October, 2019 21:04:19
Subject: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

Hi Rosette!

With reference to above TID please provide issue to relevant team.

DP is Ticket Master Mobile and as proof seller provided mobile QR code. After we provided tickets to the B via CM.

In day of event buyer reported RAG via phone call because event organisers informed the B that tix should be delivered via Ticket Master Mobile app. Our agent escalated case to PT but they pushed back telling - Please provide TL approval for this RAG to CSPayments.

Please approve if we can refund the B.

Regards

Maks!