Subject: 23196311 - Inter vs Parma - 26/10/2019 18:00 - San Siro, Milan, IT
From: Massimo Gorla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 28 Oct 2019 06:02:38 -0700 (MST)

Hi Rosette, 

With reference to TID 23196311, buyer need to be called back. 

Buyer previously received wrong tickets and he kept with a partial refund; than the Buyer came back claiming RAG, he was emailed to ask more info or proof of RAG and now he informing he was checked the tickets by the police to check if they were fake and the tickets were for another section so he watched the match from another section. Its not clear if Buyer was RAG or claiming wrong tix. Need to call B to 
Can you please reassign this case to another italian agent, because I cannot make a outbounds calls due to I'm still working with a training account. 

Thanks, 

Best Regards, 
Massimo Gorla