Subject: Re: 22059382- NF - Nate Feuerstein -26/10/2019 -City National Civic (formerly San Jose Civic Auditorium), San Jose, US - Power seller US- Issue- Buyer did not received tix
From: Rosette Modiri <[email-masked]>
To: Shiv dutt <[email-masked]>
Date: Mon, 28 Oct 2019 05:01:25 -0700 (MST)

Hi Shiv, 

Please follow the RAG process here, seller will be charged (NO) , will be paid (NO). 

Regards, 
Rosette 

From: "Shiv dutt" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 27 October, 2019 09:20:53 
Subject: 22059382- NF - Nate Feuerstein -26/10/2019 -City National Civic (formerly San Jose Civic Auditorium), San Jose, US - Power seller US- Issue- Buyer did not received tix 

Hi Rosette, 

This is with reference to the above TID. Buyer was reporting live Rag, however when asked about detail explanation i found out that buyer was trying to enter venue with confirmation email, later he mentioned that he never received tickets in App. when checked with proof of transfer, it seems like seller has uploaded E-tickets opposite to the delivery plan. 

could you please check with the case and help me find a resolution. 

kind regards 
shiv