Subject: 22977012, Galatasaray vs Real Madrid - Champions League 2019-20, 22/10/2019, Istanbul, TR, Fan Seller , Passolig transfer issue
From: Poonam Chawla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 28 Oct 2019 04:57:43 -0700 (MST)

Hi Rosette, 

With reference to this order, buyer emailed chasing refund as the tickets were not transferred to his passolig account before event. 

As per the the case history buyer applied for passolig card and only gave us passport no. of 1 attendee to transfer the tickets though he has purchased 2 tickets. Active Redirection chain started at 23256114 ended at 22977012 and the original seller also didn't get any information of buyer to transfer the tickets. I have asked the buyer 6 hours before the event to provide us the passolig details of both the attendee but buyer never responded as per CSL case history. 

I have called the buyer today in order to explain him he is not eligible for refund as he didn't provided us the passolig details before event but buyer claimed that he confirmed us the details on email right after the call and have called us as well to confirm that he has sent us the details. Buyer have provided us the screenshot of email as a proof. 

Can you please check with the relevant department if we will consider this as CS error and will refund the buyer and pay the seller. 

Kind Regards, 
Poonam