Subject: Fwd: Reassign Cases for Calling
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Cytlali Monroy <[email-masked]>, Jorge Mendoza <[email-masked]>
Date: Mon, 28 Oct 2019 04:35:28 -0700 (MST)

Hi Team, 

Could you please assign the below cases to ES agents from different location as our ES agents cannot call Mexican customers within their shift. 

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery 
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered. 
B is from MX 
Time to call 19.30pm of India. 

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced 
Emails are bouncing, B never got the tix, initiated a CB and got refunded. 
Buyer is from MX 
Time to call 19.30pm of india. 

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix 
doesnt want to provide proof, more than 3 contacts 
Buyer is from MX 
Time to call 19.30pm of india. 

Thank you. 

Kind Regards, 
Rosette 

From: "Jorge Mendoza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Cytlali Monroy" <[email-masked]>, "Valeria Julia" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]>, "parvez" <[email-masked]> 
Sent: Monday, 28 October, 2019 13:08:13 
Subject: Re: Reassign Cases for Calling 

Hello Rose 

Unfortunately I'm unable to call mexican customers within my shift. Due to the winter time in Mexico that started yesterday, we can only call from 20:30 hrs onward. 

Best regards 
Jorge 

From: "Rosette Modiri" <[email-masked]> 
To: "Cytlali Monroy" <[email-masked]>, "Jorge Mendoza" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Monday, 28 October, 2019 12:40:59 
Subject: Re: Reassign Cases for Calling 

Hi All, 

Can you please take ownership of these cases if possible. 

Cytlali: 

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery 
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered. 
B is from MX 
Time to call 19.30pm of India. 

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced 
Emails are bouncing, B never got the tix, initiated a CB and got refunded. 
Buyer is from MX 
Time to call 19.30pm of india. 

Jorge: 

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix 
doesnt want to provide proof, more than 3 contacts 
Buyer is from MX 
Time to call 19.30pm of india. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 27 October, 2019 15:52:56 
Subject: Reassign Cases for Calling 

Respected Ma'am, 

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery 
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered. 
B is from MX 
Time to call 19.30pm of India. 

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced 
Emails are bouncing, B never got the tix, initiated a CB and got refunded. 
Buyer is from MX 
Time to call 19.30pm of india. 

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix 
doesnt want to provide proof, more than 3 contacts 
Buyer is from MX 
Time to call 19.30pm of india. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.