Subject: 22802823 - FC Barcelona vs Real Madrid - 18/12/2019 - Camp Nou - Broker ES - Refund failed
From: Rajat Bhardwaj <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Date: Mon, 28 Oct 2019 01:25:45 -0700 (MST)

Hi Rosette, 

I have flagged a similar case and Rob advised me to keep the case on follow up. 

Kind regards 
Rajat 

From: "Rosette Modiri" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Cc: "Jorge Mendoza" <[email-masked]> 
Sent: Monday, 28 October, 2019 12:43:04 
Subject: Re: 22802823 - FC Barcelona vs Real Madrid - 18/12/2019 - Camp Nou - Broker ES - Refund failed 

Hi Rajat, 

Can you please inform if you have received any update about this case. 

Thank you. 

Regards, 
Rosette 

From: "Jorge Mendoza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 28 October, 2019 12:21:15 
Subject: 22802823 - FC Barcelona vs Real Madrid - 18/12/2019 - Camp Nou - Broker ES - Refund failed 

Hello Rose, 

Query: System - Refund failed 

Investigation done: When: 52 day(s), 12 hours away. State : Refund Failed (Refunded Event Cancelled). Delivery MRW - 24 horas. 
Case was flagged to TL Rajat asking to check with the relevant team. 
Spec Ops update: Order refunded or to be refunded shortly. 
Refund has not been processed yet. 

What needs to be done: Could you please contact Rajat to check on updates on case? 

Best regards 
Jorge