Subject: Re: Reassign Cases for Calling
From: Jorge Mendoza <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Cytlali Monroy <[email-masked]>, Valeria Julia <[email-masked]>, Rajat Bhardwaj <[email-masked]>, Parvez Alam <[email-masked]>
Date: Mon, 28 Oct 2019 00:38:13 -0700 (MST)

Hello Rose 

Unfortunately I'm unable to call mexican customers within my shift. Due to the winter time in Mexico that started yesterday, we can only call from 20:30 hrs onward. 

Best regards 
Jorge 

From: "Rosette Modiri" <[email-masked]> 
To: "Cytlali Monroy" <[email-masked]>, "Jorge Mendoza" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Monday, 28 October, 2019 12:40:59 
Subject: Re: Reassign Cases for Calling 

Hi All, 

Can you please take ownership of these cases if possible. 

Cytlali: 

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery 
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered. 
B is from MX 
Time to call 19.30pm of India. 

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced 
Emails are bouncing, B never got the tix, initiated a CB and got refunded. 
Buyer is from MX 
Time to call 19.30pm of india. 

Jorge: 

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix 
doesnt want to provide proof, more than 3 contacts 
Buyer is from MX 
Time to call 19.30pm of india. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 27 October, 2019 15:52:56 
Subject: Reassign Cases for Calling 

Respected Ma'am, 

* 21779853 - Jonas Brothers - 30/10/2019 - D.F., MX - Broker MX - delivery 
Multiple contacts, B claims didnt get the tix, that ended up somewhere else and someone else got them. TN says delivered. 
B is from MX 
Time to call 19.30pm of India. 

* 23126605 - Jesucristo Super Estrella - 03/10/2019 - Guanajuato, MX - Broker MX - bounced 
Emails are bouncing, B never got the tix, initiated a CB and got refunded. 
Buyer is from MX 
Time to call 19.30pm of india. 

* 22307422 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - claiming wrong tix 
doesnt want to provide proof, more than 3 contacts 
Buyer is from MX 
Time to call 19.30pm of india. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.