Subject: 22802823 - FC Barcelona vs Real Madrid - 18/12/2019 - Camp Nou - Broker ES - Refund failed
From: Jorge Mendoza <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 27 Oct 2019 23:51:15 -0700 (MST)

Hello Rose, 

Query: System - Refund failed 

Investigation done: When: 52 day(s), 12 hours away. State : Refund Failed (Refunded Event Cancelled). Delivery MRW - 24 horas. 
Case was flagged to TL Rajat asking to check with the relevant team. 
Spec Ops update: Order refunded or to be refunded shortly. 
Refund has not been processed yet. 

What needs to be done: Could you please contact Rajat to check on updates on case? 

Best regards 
Jorge