Subject: Re: 23300426 - Jonathan Lee - 26/10/2019 - The Star Theatre - Broker Pay After Event MY - Event passed, order is still under investigation
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Date: Sun, 27 Oct 2019 11:37:22 +0000

Hi all,

You can escalate to payments and request full refund for the buyer.

Kind regards,

Lucia.

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From: Rosette Modiri <[email-masked]>
Sent: Saturday 26 October 2019 14:20
To: India Inbox <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Subject: TID: 23300426 - Jonathan Lee - 26/10/2019 - The Star Theatre - Broker Pay After Event MY - Event passed, order is still under investigation

Hi Team,

With reference to the above TID, the event is already passed however the order is still in Under Investigation Pre Confirm.

Could you please investigate with Fraud team whether this order was confirmed or not.

Kind Regards,
Rosette
________________________________
From: "Jorge Mendoza" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 26 October, 2019 18:46:23
Subject: 23300426 - Jonathan Lee - 26/10/2019 - The Star Theatre - Broker Pay After Event MY - Event passed, order is still under investigation

Hello Rose,

Query - Buyer - Email - I didn't get my tickets in time for the event

Investigation done - When: 2 hours ago. State : Under Investigation Pre Confirm. Delivery Pre-Uploaded e-ticket SG-SGD.
CCH: Order was confirmed by email; buyer was advised to wait. Nevertheless, order is still pending.

What needs to be done - Could you please confirm if case can be escalated to payments?

Best Regards
Jorge