Subject: Re: 23209253 - 3894774 - Tondela vs Benfica - 27/10/2019 15:00- (Buyer received empty envelope)
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>, parvez <[email-masked]>
Date: Sun, 27 Oct 2019 11:28:50 +0000

Hi all,

Buyer received an empty envelope. Seller sent the tickets after MSBD. The address of the envelope is incorrect.

The event will be in 4 hours. I moved the transaction to sub. The proof sent by the seller is not valid.

There are no tickets available on the web. We can't sub.

Kind regards,

Lucia.

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Sunday 27 October 2019 11:04
To: India Inbox <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>; parvez <[email-masked]>
Subject: TID: 23209253 - 3894774 - Tondela vs Benfica - 27/10/2019 15:00- (Buyer received empty envelope)

Hi Team,

With reference to the above TID, the Broker PT has provided the shipment receipt as requested. The buyer has reported that they had received an empty envelope and seller has mentioned the wrong delivery address, they had to go to the access point to collect the envelope.

Could you please forward this case to seller support as the event is in 4 hours away.

Kind Regards,
Rosette
________________________________
From: "Daniel Lupini Ndala" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 27 October, 2019 16:03:02
Subject: TID: 23209253 - 3894774 - Tondela vs Benfica - 27/10/2019 15:00(Buyer received empty envelope)

Hi Rosette,

This case has been escalated to SS as the buyer received the empty envelope.
The SS stating that the Buyer must go to collect the tix to TNT, we called the buyer,  stating that they were there with the tracking number provided, but they took that envelope from TNT.

The Buyer is very upset, the tix have been ship after the MSB by the Broker.

As the event is too close 5 hours away, can you contact the relevant departments to move this order to pending replacement.

Regards
Daniel