Subject: TID: 23209253 - 3894774 - Tondela vs Benfica - 27/10/2019 15:00(Buyer received empty envelope)
From: Daniel Lupini Ndala <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 27 Oct 2019 03:33:02 -0700 (MST)

Hi Rosette, 

This case has been escalated to SS as the buyer received the empty envelope. 
The SS stating that the Buyer must go to collect the tix to TNT, we called the buyer, stating that they were there with the tracking number provided, but they took that envelope from TNT. 

The Buyer is very upset, the tix have been ship after the MSB by the Broker. 

As the event is too close 5 hours away, can you contact the relevant departments to move this order to pending replacement. 

Regards 
Daniel