Subject: TID: 23300426 - Jonathan Lee - 26/10/2019 - The Star Theatre - Broker Pay After Event MY - Event passed, order is still under investigation
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Date: Sat, 26 Oct 2019 07:20:27 -0700 (MST)

Hi Team, 

With reference to the above TID, the event is already passed however the order is still in Under Investigation Pre Confirm. 

Could you please investigate with Fraud team whether this order was confirmed or not. 

Kind Regards, 
Rosette 

From: "Jorge Mendoza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 26 October, 2019 18:46:23 
Subject: 23300426 - Jonathan Lee - 26/10/2019 - The Star Theatre - Broker Pay After Event MY - Event passed, order is still under investigation 

Hello Rose, 

Query - Buyer - Email - I didn't get my tickets in time for the event 

Investigation done - When: 2 hours ago. State : Under Investigation Pre Confirm. Delivery Pre-Uploaded e-ticket SG-SGD. 
CCH: Order was confirmed by email; buyer was advised to wait. Nevertheless, order is still pending. 

What needs to be done - Could you please confirm if case can be escalated to payments? 

Best Regards 
Jorge