Subject: 23300426 - Jonathan Lee - 26/10/2019 - The Star Theatre - Broker Pay After Event MY - Event passed, order is still under investigation
From: Jorge Mendoza <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 26 Oct 2019 06:16:23 -0700 (MST)

Hello Rose, 

Query - Buyer - Email - I didn't get my tickets in time for the event 

Investigation done - When: 2 hours ago. State : Under Investigation Pre Confirm. Delivery Pre-Uploaded e-ticket SG-SGD. 
CCH: Order was confirmed by email; buyer was advised to wait. Nevertheless, order is still pending. 

What needs to be done - Could you please confirm if case can be escalated to payments? 

Best Regards 
Jorge