Subject: RE: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>, MayLee Chan <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Sat, 26 Oct 2019 09:01:17 +0000

@Maylee – Did you receive TL approval for this refund ?

Thanks
Rob

From: Rosette Modiri <[email-masked]>
Sent: Saturday 26 October 2019 09:00
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

Hi Team,

With reference to the above TID, the buyer had reported RAG and the case was escalated to Payments team for full refund. The seller listed tickets as TicketMaster Mobile - Ticket Transfer but he provided mobile QR codes instead.

As per buyer the organisers had informed that tickets should only be delivered via Ticket Master Mobile app. The case has been escalated to Payments by the agent maylee.chan and actually Payments team are requesting for a TL approval to be sent to CSPayments in order to process a refund.

Could you please inform maylee.chan to send a TL approval to CSPayments for this RAG case.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 October, 2019 21:04:19
Subject: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG

Hi Rosette!

With reference to above TID please provide issue to relevant team.

DP is Ticket Master Mobile and as proof seller provided mobile QR code. After we provided tickets to the B via CM.
In day of event buyer reported RAG via phone call because event organisers informed the B that tix should be delivered via Ticket Master Mobile app. Our agent escalated case to PT but they pushed back telling - Please provide TL approval for this RAG to CSPayments.

Please approve if we can refund the B.

Regards
Maks!