Subject: 22984595 - Madonna - 23/10/2019 - Chicago Theatre, Chicago, US - Broker US - Buyer was RAG
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 25 Oct 2019 08:34:19 -0700 (MST)

Hi Rosette! 

With reference to above TID please provide issue to relevant team. 

DP is Ticket Master Mobile and as proof seller provided mobile QR code. After we provided tickets to the B via CM. 
In day of event buyer reported RAG via phone call because event organisers informed the B that tix should be delivered via Ticket Master Mobile app. Our agent escalated case to PT but they pushed back telling - Please provide TL approval for this RAG to CSPayments. 

Please approve if we can refund the B. 

Regards 
Maks!