Subject: [Training Update] Wrong Tickets
From: CS Training <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 25 Oct 2019 12:25:28 +0000

Hi all,

please note that the Wrong Tickets training has been slightly updated as two more reasons that have appeared in the "No refund" survey were not added to the list to not refund.

  *   Alternative tickets provided by seller
  *   The buyer received new tickets and the event is still pending

Kind regards,

Jana