Subject: Fwd: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 25 Oct 2019 03:08:06 -0700 (MST)

Hi Rosette! 

With reference to above TID please re flag case to relevant department. 

I called the seller and informed him that he will not be unblocked. Seller informed next - His first account he created long time ago via Facebook just to try to purchase tickets for himself but order was not confirmed and since that time he forgot about first account. After some time he found out that he can work with our company and created main account - this one that was blocked. In all work history with our website he provided valid tickets. Only one of all tickets was invalid and he informed that will investigate this issue with event organisers. Seller is ready provide all documents and PoP if will be need. He worked every time fair and done everything what need. Seller informed that this is not fair that he provided tickets, buyers attended events and we will not pay him. 

Seller asked next questions: 
1 - When will I receive payment for all transactions that should be paid? 
2 - Explain me reason Why you blocked me and how can we resolve this issue? 
3 - There is more orders where I already uploaded tickets - should I leave them or I can cancel this sales? 

Kind regards 
Maks! 

From: "Fraud Desk" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]>, "Breda Cremins" <[email-masked]>, "Maksim Semenov" <[email-masked]>, "Fraud Desk" <[email-masked]> 
Sent: Friday, 18 October, 2019 21:32:16 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Brian, 

Thank you for your email. 

We've reviewed the PoP and it doesn't seem to be valid. 

We've reviewed the seller and we have deemed them to be fraudulent and too risky to be unblocked or paid. 

There are multiple linked accounts and have all been deemed to be fraudulent. 

The seller should not be unblocked. 

Regards, 

Stanislava 

From: Brian Sexton <[email-masked]> 
Sent: 18 October 2019 12:45 
To: Fraud Desk <[email-masked]> 
Cc: Parvez Alam <[email-masked]>; Breda Cremins <[email-masked]>; Maksim Semenov <[email-masked]> 
Subject: FW: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi [ mailto:[email-masked] | @Fraud Desk ] , 

Seller provided POP for this order, could someone please check if they can be unblocked? 

Kind regards, 

Brian 

From: Parvez Alam <[email-masked]> 
Sent: Friday 18 October 2019 12:44 
To: India Inbox <[email-masked]> 
Cc: Brian Sexton <[email-masked]>; Maksim Semenov <[email-masked]> 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Team, 

Can you please provide update on this case. 

Kind Regards 
Parvez Khan 

From: "india inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] >, "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 October, 2019 18:41:31 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Brian 

This might want to be reviewed by fraud as buyer wants his acc unblocked, 

I asked agent to POP and none seems to be matching on their acc so I presume they will not be unblocked? 

Mabey fraud want to see what they provided? 

Breda 

From: Parvez Alam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 16, 2019 1:05:23 PM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maksim Semenov < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi, 

Seller has provided the PoP as you asked for: 

Seller has contacted us through email asking to unblock his account. He mentioned that he created a second account in 2017 but he never used it. He is ready to delete that account but he don't have the access. There are pending orders for which he is awaiting payment on the main account. The reason for blocking is: User Blocked - Reason : Blocked – Seller Fraud 

Can you please check with Fraud desk once if the account can be unblocked. 

Kind Regards 
Parvez Khan 

From: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 October, 2019 18:13:54 
Subject: Fwd: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Parvez! 

Please provide POP to relevant team as requested. 

Kind regards 

Maks! 

From: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 October, 2019 16:20:08 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Rosette! 

Seller provided POP as requested (attached)! 

He informed that can provide more if will be need. 

Kind regards 

Maks! 

From: "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 10, 2019 6:28:23 PM 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Please ask for Pop first and we will send to fraud 

Kind regards, 

Breda 

From: Parvez Alam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 10, 2019 11:06:19 AM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maksim Semenov < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Team, 

Seller has contacted us through email asking to unblock his account. He mentioned that he created a second account in 2017 but he never used it. He is ready to delete that account but he don't have the access. There are pending orders for which he is awaiting payment on the main account. The reason for blocking is: User Blocked - Reason : Blocked – Seller Fraud 

Can you please check with Fraud desk once if the account can be unblocked. 

Kind Regards 
Parvez Khan 

From: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 10 October, 2019 16:07:37 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Parvez! 

With reference to above TID please provide issue to relevant team. 

Seller informed us that yesterday he was blocked. After some time he understood that it might be because in year 2017 he created second account but doesn't used it. 

For 3 years seller is using this account and already forgot about second. He has a lot of orders and all of them were successful. He also has some orders where he is waiting for payment. Seller is ready to delete second account but he unable to do it because second acc also blocked. 

Seller is waiting for our respond because he has been working with our company for a long time and now he wants to work with viagogo again. 

Please, can this seller be unblocked? 

Kind regards 

Maks! 

From: Brian Sexton <[email-masked]> 
Sent: 18 October 2019 12:45 
To: Fraud Desk <[email-masked]> 
Cc: Parvez Alam <[email-masked]>; Breda Cremins <[email-masked]>; Maksim Semenov <[email-masked]> 
Subject: FW: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi [ mailto:[email-masked] | 
@Fraud Desk ] , 

Seller provided POP for this order, could someone please check if they can be unblocked? 

Kind regards, 

Brian 

From: Parvez Alam <[email-masked]> 
Sent: Friday 18 October 2019 12:44 
To: India Inbox <[email-masked]> 
Cc: Brian Sexton <[email-masked]>; Maksim Semenov <[email-masked]> 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Team, 

Can you please provide update on this case. 

Kind Regards 
Parvez Khan 

From: "india inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] >, "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 October, 2019 18:41:31 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Brian 

This might want to be reviewed by fraud as buyer wants his acc unblocked, 

I asked agent to POP and none seems to be matching on their acc so I presume they will not be unblocked? 

Mabey fraud want to see what they provided? 

Breda 

From: Parvez Alam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 16, 2019 1:05:23 PM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maksim Semenov < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi, 

Seller has provided the PoP as you asked for: 

Seller has contacted us through email asking to unblock his account. He mentioned that he created a second account in 2017 but he never used it. He is ready to delete that account but he don't have the access. There are pending orders for which he is awaiting payment on the main account. The reason for blocking is: User Blocked - Reason : Blocked – Seller Fraud 

Can you please check with Fraud desk once if the account can be unblocked. 

Kind Regards 
Parvez Khan 

From: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 October, 2019 18:13:54 
Subject: Fwd: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Parvez! 

Please provide POP to relevant team as requested. 

Kind regards 

Maks! 

From: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 October, 2019 16:20:08 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Rosette! 

Seller provided POP as requested (attached)! 

He informed that can provide more if will be need. 

Kind regards 

Maks! 

From: "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 10, 2019 6:28:23 PM 
Subject: Re: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Please ask for Pop first and we will send to fraud 

Kind regards, 

Breda 

From: Parvez Alam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 10, 2019 11:06:19 AM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maksim Semenov < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Team, 

Seller has contacted us through email asking to unblock his account. He mentioned that he created a second account in 2017 but he never used it. He is ready to delete that account but he don't have the access. There are pending orders for which he is awaiting payment on the main account. The reason for blocking is: User Blocked - Reason : Blocked – Seller Fraud 

Can you please check with Fraud desk once if the account can be unblocked. 

Kind Regards 
Parvez Khan 

From: "Maksim Semenov" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 10 October, 2019 16:07:37 
Subject: 23043912 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Seller was blocked 

Hi Parvez! 

With reference to above TID please provide issue to relevant team. 

Seller informed us that yesterday he was blocked. After some time he understood that it might be because in year 2017 he created second account but doesn't used it. 

For 3 years seller is using this account and already forgot about second. He has a lot of orders and all of them were successful. He also has some orders where he is waiting for payment. Seller is ready to delete second account but he unable to do it because second acc also blocked. 

Seller is waiting for our respond because he has been working with our company for a long time and now he wants to work with viagogo again. 

Please, can this seller be unblocked? 

Kind regards 

Maks!