Subject: Re: TID: 20098552, Marteria & Casper, 31/08/2019, Essen, DE, Broker DE, Cancelled event
From: Poonam Chawla <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Tue, 22 Oct 2019 03:33:42 -0700 (MST)

Hi Parvez, 

As Danielle Whyte have not yet taken any action, can you please re-flag this case. 

Kind Regards, 
Poonam 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 21 October, 2019 15:37:48 
Subject: Re: TID: 20098552, Marteria & Casper, 31/08/2019, Essen, DE, Broker DE, Cancelled event 

Hi Rosette, 

As Danielle Whyte have not yet taken any action, can you please re-flag this case. 

Kind Regards, 
Poonam 

From: "India Inbox" <[email-masked]> 
To: "Danielle Whyte" <[email-masked]> 
Cc: "Poonam Chawla" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 17 October, 2019 14:16:50 
Subject: Re: TID: 20098552, Marteria & Casper, 31/08/2019, Essen, DE, Broker DE, Cancelled event 

[ mailto:[email-masked] | @Danielle Whyte ] 

Hi Danielle 

You have requested to be emailed about this- this buyer is requested a refund 

Kind regards, 

Breda 

From: Rosette Modiri <[email-masked]> 
Sent: Thursday, October 17, 2019 7:48:25 AM 
To: India Inbox <[email-masked]> 
Cc: Poonam Chawla <[email-masked]> 
Subject: TID: 20098552, Marteria & Casper, 31/08/2019, Essen, DE, Broker DE, Cancelled event 
Hi There, 

This particular buyer has contacted us and asking for full refund as the event was cancelled. 

There is a case note from Danielle.Whyte, stating that " This event was called off after 30 minutes due to an LED screen falling into the audience because of the weather. There were apparently partial refunds issued and 2 new dates announced. The tickets do not remain valid for the new dates but buyers can purchase new tickets for the 2 new dates. There is no specific refund amount confirmed. If any new buyers contact requesting a refund please send an email to me and Stefan Asiminei. Do not escalate to EDM as they are already aware of the situation." 

Could you please inform Danielle.Whyte that this particular buyer has contacted and asking for full refund. 

Kind Regards, 
Rosette 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 17 October, 2019 12:09:55 
Subject: 20098552, Marteria & Casper, 31/08/2019, Essen, DE, Broker DE, Cancelled event 

Hi Rosette, 

With reference to this order, buyer emailed asking for full refund as the event was cancelled. 

This event was called off after 30 minutes due to an LED screen falling into the audience because of the weather. There were apparently partial refunds issued and 2 new dates announced. The tickets do not remain valid for the new dates but buyers can purchase new tickets for the 2 new dates. There is no specific refund amount confirmed. 

There is a case note from "Danielle.Whyte" to flag this case to her and Stefan Asiminei if buyer contacts for refund. 

Can you please flag this case to them to take further action accordingly. 

Kind Regards, 
Poonam