Subject: Re: 23251893 - Dusseldorf vs Mainz - 19/10/2019 - DE - fan seller [email-masked] - sub order buyer needs Russian agent
From: Kritika Mirchandani <[email-masked]>
To: Maksim Semenov <[email-masked]>
Cc: stephen blake <[email-masked]>, Thiago Pavoni <[email-masked]>, Liza Curman <[email-masked]>, Elly Chan <[email-masked]>, Tetien Lan <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 19 Oct 2019 03:05:11 -0700 (MST)

Hi Maksim, 

Alternative link has been sent but buyer has not chosen the tickets. 
Can you please take ownership of this case and contact the buyer? 

Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "stephen blake" <[email-masked]> 
To: "Thiago Pavoni" <[email-masked]>, "Liza Curman" <[email-masked]>, "Elly Chan" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Cc: "Tetien Lan" <[email-masked]> 
Sent: Saturday, 19 October, 2019 15:21:27 
Subject: RE: 23251893 - Dusseldorf vs Mainz - 19/10/2019 - DE - fan seller [email-masked] - sub order buyer needs Russian agent 

[ mailto:[email-masked] | @Kritika Mirchandani ] please assign here. 

Thank you 

Stephen Blake 

From: Thiago Pavoni <[email-masked]> 
Sent: Saturday, October 19, 2019 10:44:30 AM 
To: Liza Curman <[email-masked]>; Elly Chan <[email-masked]>; Stephen Blake <[email-masked]> 
Cc: Tetien Lan <[email-masked]> 
Subject: RE: 23251893 - Dusseldorf vs Mainz - 19/10/2019 - DE - fan seller [email-masked] - sub order buyer needs Russian agent 

[ mailto:[email-masked] | @Stephen Blake ] 

Can you please assign this case. RU Buyer. 

Thanks, 

Thiago 

From: Liza Curman 
Sent: Saturday 19 October 2019 10:32 
To: Thiago Pavoni <[email-masked]>; Elly Chan <[email-masked]> 
Cc: Tetien Lan <[email-masked]> 
Subject: Re: 23251893 - Dusseldorf vs Mainz - 19/10/2019 - DE - fan seller [email-masked] - sub order buyer needs Russian agent 

Buyer doesn't speak any English. Russian speaking agent needs to be assigned. 

Last WI on case : 

Seller did not fulfil - Moved to pending sub - Assigned to me- downgrade only available- Buyer accepts with €20 voucher - subbed with New Listing 486700817 

Kind regards 

Liza 

From: Thiago Pavoni < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 19, 2019 9:40 AM 
To: Elly Chan < [ mailto:[email-masked] | [email-masked] ] >; Liza Curman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 23251893 - Dusseldorf vs Mainz - 19/10/2019 - DE - fan seller [ mailto:[email-masked] | [email-masked] ] - sub order buyer needs Russian agent 

[ mailto:[email-masked] | @Liza Curman ] 

Can you please contact this buyer in English as we have no Russian speaker today. 

Regards, 

Thiago 

From: Elly Chan 
Sent: Saturday 19 October 2019 01:48 
To: Thiago Pavoni < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23251893 - Dusseldorf vs Mainz - 19/10/2019 - DE - fan seller [ mailto:[email-masked] | 
[email-masked] ] - sub order buyer needs Russian agent 

Hi Thiago, 

Can you please assign this to Russian speaking agent to contact buyer. 

Alternative link was sent but buyer did not choose from it, and buyer seems reported RAG. 

Thanks, 

Elly Chan 

APAC Seller Support 

Team Lead- Tetien Lan