Subject: FW: [OLS COMMS] - Critical - Spanish Football Event - El Clásico
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: CS Training <[email-masked]>
Date: Fri, 18 Oct 2019 12:48:50 +0000

FYI

From: CS Training
Sent: Friday 18 October 2019 13:48
To: CSLeads <[email-masked]>; Pamela Meade <[email-masked]>; Kimberley Smith <[email-masked]>; Shauna Hedderman <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>
Cc: Petrisor Parfene <[email-masked]>
Subject: [OLS COMMS] - Critical - Spanish Football Event - El Clásico
Importance: High

Hi all,

please note that all CF agents have been sent COMMS on the most current updates we have regarding the postponed football match between FC Barcelona vs Real Madrid (El Clásico).

Separate COMMS will be sent to Seller Support by the Seller Support Training Team to address the seller side.

Please advise your agents to urgently read through the COMMS and mark them as complete at their earliest convenience.

Important: Set realistic expectations - as we are currently still waiting on more updates as to when the event will take place and whether the tickets remain valid for the new date - please do not confirm exact times and do not confirm that the tickets will remain valid.

  *   In the COMMS I have added a Soft Skills reminder for the agents to follow in case they get calls regarding this event

Kind regards,

Jana