Subject: Re: 23199994 - James Arthur/Event ID : 3791088 - 19/10/2019 18:30/Motorpoint Arena Cardiff, Cardiff, GB - Fan Seller - the redirection middle seller has to transfer tickets to the final buyer
From: Poonam Chawla <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Bridgette kenny <[email-masked]>, Joanna Yang <[email-masked]>, Lin Hsu <[email-masked]>, CFLeadsLimerick <[email-masked]>, Rosette Modiri <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Thu, 17 Oct 2019 07:15:26 -0700 (MST)

Hi Brian, 

I have taken the ownership of this case. Middle seller have now transferred the tickets to final buyer successfully and provided us the proof of transfer. 

Kind Regards, 
Poonam 

From: "Brian Sexton" <[email-masked]> 
To: "Bridgette kenny" <[email-masked]>, "Joanna Yang" <[email-masked]>, "Lin Hsu" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Poonam Chawla" <[email-masked]> 
Sent: Thursday, 17 October, 2019 15:49:30 
Subject: RE: 23199994 - James Arthur/Event ID : 3791088 - 19/10/2019 18:30/Motorpoint Arena Cardiff, Cardiff, GB - Fan Seller - the redirection middle seller has to transfer tickets to the final buyer 

Hi [ mailto:[email-masked] | 
@Poonam Chawla ] , 

Could you please help here? 

Kind regards, 

Brian 

From: Bridgette Kenny 
Sent: Thursday 17 October 2019 11:18 
To: Joanna Yang <[email-masked]>; Lin Hsu <[email-masked]>; CFLeadsLimerick <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: 23199994 - James Arthur/Event ID : 3791088 - 19/10/2019 18:30/Motorpoint Arena Cardiff, Cardiff, GB - Fan Seller - the redirection middle seller has to transfer tickets to the final buyer 

Hi [ mailto:[email-masked] | 
@Brian ] 

Can you assign the below DE case please? 

Many thanks, 

Bridgette 

From: Joanna Yang 
Sent: Thursday 17 October 2019 11:04 
To: Lin Hsu < [ mailto:[email-masked] | [email-masked] ] >; CFLeadsLimerick < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 23199994 - James Arthur/Event ID : 3791088 - 19/10/2019 18:30/Motorpoint Arena Cardiff, Cardiff, GB - Fan Seller - the redirection middle seller has to transfer tickets to the final buyer 

[ mailto:[email-masked] | @CFLeadsLimerick ] : please assist to assign for German agent to contact Middle Seller and assist to locate the transferred ticket which should have transfer to Final Buyer accordingly, thanks. 

Best Regards, 

Joanna.Yang 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Lin Hsu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 October 2019 17:59 
To: Joanna Yang < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23199994 - James Arthur/Event ID : 3791088 - 19/10/2019 18:30/Motorpoint Arena Cardiff, Cardiff, GB - Fan Seller - the redirection middle seller has to transfer tickets to the final buyer 

Dear Joanna, 

Please can you kindly flag the case to a German agent to call middle seller and help them locate the ticket transfer and pass the tickets to the final buyer? 

The original seller cannot access to a computer until event date morning. Tickets already transferred to the middle seller and the final buyer is chasing after their tickets. 

Redirection chain started at 21980522 to 23199994. Original seller informed that transferred the tickets to middle buyer and will only be able to re-transfer the tickets on Saturday. 

TTE: 2 day(s), 8 hours away. TS: Complete. DP: TicketMaster Mobile - Ticket Transfer 

Best Regards, 

Lin