Subject: [Training Update] Wrong Tickets
From: CS Training <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 17 Oct 2019 13:48:41 +0000

Hi all,

we have made a slight update to the wrong tickets process for US/CA sellers to match the Wiki content.

As the investigations are ongoing - we advise the agents to stop seller payment before escalating. SS can then record success should the tickets be correct.

Kind regards,

Jana