Subject: Transaction ID: 23228691 (The agent should have followed the outbound call process and attempted to call the buyer in 4 occasions over different days)
From: Shubham Saxena <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 17 Oct 2019 00:44:24 -0700 (MST)

Hi Rosette, 

This is not a email bounced case. Why should I wait for 4 attempts to wrap the case if I have already assured the buyer that if payment has been debited from his account, amount will be credited back? 

Summary was also given, this buyer was emailing on mail trail so repeating the same thing again and again would be right? There is red flag on this case. 

Kind regards 
Shubham