Subject: 20098552, Marteria & Casper, 31/08/2019, Essen, DE, Broker DE, Cancelled event
From: Poonam Chawla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 16 Oct 2019 23:39:55 -0700 (MST)

Hi Rosette, 

With reference to this order, buyer emailed asking for full refund as the event was cancelled. 

This event was called off after 30 minutes due to an LED screen falling into the audience because of the weather. There were apparently partial refunds issued and 2 new dates announced. The tickets do not remain valid for the new dates but buyers can purchase new tickets for the 2 new dates. There is no specific refund amount confirmed. 

There is a case note from "Danielle.Whyte" to flag this case to her and Stefan Asiminei if buyer contacts for refund. 

Can you please flag this case to them to take further action accordingly. 

Kind Regards, 
Poonam