Subject: Fwd: 23200625 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Assign case to Japanese agent
From: Anurag Pradhan <[email-masked]>
To: eduardo Filipe Fernanadez <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 14 Oct 2019 09:38:32 -0700 (MST)

Hi Eduardo, 

Please take ownership of this case. 

@Rosette: No Pt agents available in the Night shift today. Will have him pick this up tomorrow. 

Regards, 

Anurag 

From: "Rosette Modiri" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Maksim Semenov" <[email-masked]> 
Sent: Monday, October 14, 2019 7:57:08 PM 
Subject: Re: 23200625 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Assign case to Japanese agent 

Hi Anurag, 

Can you please assign this case to any PT agent in your team. 

Thank you. 

Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 14 October, 2019 19:31:00 
Subject: 23200625 - Japan vs Scotland - Rugby World Cup 2019 - 13/10/2019 - Yokohama International Stadium (Nissan Stadium), Yokohama city, JP - Fan Seller - Assign case to Japanese agent 

Hi Rosette! 

With reference to above TID please assign case to Japanese speaking agent. 

Buyer informed that he was RAG and he can provide proof but he doesn't informed us that tickets were scanned. 
Need to call the B and investigate what exactly happened and then take actions. 

I called him but he speaks English very poor. 

Kind regards 
Maks!