Subject: 23202542 - John Mayer - 14/10/2019 - The O2, London, GB - Fan Seller - Buyer chasing ticket and seller not fulfilling
From: Gagan Gupta <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 14 Oct 2019 06:52:34 -0700 (MST)

Hi Rose, 

For the subject Order id the buyer has called to earlier agent asking to get the ticket retrasfer to the email address that is on her account [email-masked]. 

Seller commented We can close ticket. They were sold via AXS (i send the fulfilment blurb to seller) . 

I called seller to retransfer the tickets but he was not picking up the phone. 

As in the email from viagogo we have asked the seller to transfer the tickets on 

Ticket Holder # 1 
Full Name: lauren harris 
Email Address: [email-masked] 

We need to contact the seller to provide the tickets on the correct email id i.e [email-masked]. 

If required please assign the case to night shift as the event is in another 5hr. 

Thanks 
Gagan