Subject: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 14 Oct 2019 06:38:25 -0700 (MST)

Hi There, 

As explained earlier, the buyer reported to have never received tickets to their passolig account and provided the proof as well but the Broker TR has also provided the proof of transfer, showing that "Customer Not Found". Event is over 15 day(s), 20 hours ago and the buyer keeps chasing refund as no tickets were received. 

Could you please advise if this particular buyer can be eligible for a refund or not. 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 14 October, 2019 13:52:58 
Subject: Re: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi Rose, 

Buyer called me in again chasing information about this case. 
Buyer applied for Passolig, and provided all the information before the event, informing that the document he downloaded was not a ticket and he could not even understand what that was. 
I have already flagged the case, and they asked seller proof of transfer. He provided it, where it is written "Customer Not Found". 

I personally think that this buyer needs to be refunded as he contacted before the event and now he is contacting us every 4 days. 

Please flag again this in order to look into it,. 

Thanks 
Valentina 

From: "Tom Carew" <[email-masked]> 
To: "Valentina Cante" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "SSLeads" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Friday, 11 October, 2019 13:57:37 
Subject: Re: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

FU 

    * Buyer has contacted chasing update 
    * Seller has still not provided clear proof showing transfer was attempted to this buyer 
    * Gave seller a 48hr deadline to provide 
    * If proof has not been provided buyer will have to be refunded and seller charged for not fulfilling 

Kind Regards, 

Tom 

Seller Support 

From: Tom Carew <[email-masked]> 
Sent: 09 October 2019 10:43 
To: Valentina Cante <[email-masked]>; Brian Sexton <[email-masked]>; Rosette Modiri <[email-masked]>; SSLeads <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: Re: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 
FU; 

    * Seller provided screenshot that is low res, difficult to see buyer name due to jpeg artifacts 
    * Proof does show correct event and section as listed 
    * Asked seller to provide proof that more clearly shows buyer details 
    * Seller has not yet responded, likely only proof seller has 
    * Seller claims to have unsuccessfully attempted transfer to both passport numbers, not possible to verify with current proof 

Kind Regards, 

Tom 

Seller Support 

From: Tom Carew <[email-masked]> 
Sent: 07 October 2019 11:37 
To: Valentina Cante <[email-masked]>; Brian Sexton <[email-masked]>; Rosette Modiri <[email-masked]>; SSLeads <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: Re: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 
Hi all, 

    * Passolig details provided by buyer at time of purchase differ from details provided by buyer later on 
    * Proof currently uploaded shows the customer not found error message 
    * Seller attempted transfer before MSBD 
    * This seller did report an issue with transfer on 26/09/19, advised that buyer did not have a passolig card, this was with the new details provided by buyer. 
    * Asked seller to re-upload proof to be totally sure email address used for attempted transfer but it seems like this is buyers fault 
    * Will FU 

Kind Regards, 

Tom 

Seller Support 

From: Valentina Cante <[email-masked]> 
Sent: 07 October 2019 10:42 
To: Brian Sexton <[email-masked]>; Rosette Modiri <[email-masked]>; SSLeads <[email-masked]>; Tom Carew <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: Re: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 
[ mailto:[email-masked] | @Tom Carew ] please help here. 

Kind Regards, 

Valentina Cante 

From: Brian Sexton <[email-masked]> 
Sent: 05 October 2019 11:11 AM 
To: Rosette Modiri <[email-masked]>; SSLeads <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: RE: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi [ mailto:[email-masked] | 
@SSLeads ] , 

Could someone please ask the Broker TR for proof of transfer? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Thursday 3 October 2019 10:50 
To: India Inbox <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi There, 

With reference to the above TID, the buyer claimed that the ticket was never transferred to his passolig card however he provided all the passolig details and event is already over. The seller uploaded a proof of transfer which seems like he was unable to transfer the ticket but he never mentioned any issue with the transfer of the ticket. 

Could you please forward this to seller support to request for the correct proof of transfer from the Broker TR. 

Kind Regards, 

Rosette 

From: "Valentina Bonente" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 October, 2019 13:56:06 
Subject: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi Rose, 

Buyer called me in asking information about his case as he actually never received a valid tickets for the match. 

Buyer sent correct details few days ago, Team. Full Name, Passport details. On the transaction, the e ticket is in correct. It seems a message that it is not possible to transfer, bue broker did not inform us. Probably Power Seller had issue to personalize the ticket. 

Agent escalated to SS but still we do not have a reply. 

We had different cases like this, many buyers were RAG. 

Can you please forward this case and check what we can do. 

Thanks 

Valentina