Subject: 23220277 - Belarus vs Netherlands - Euro 2020 Qualifying - 13/10/2019 - Dinamo Stadium, Minsk, BY - Broker RO - Buyer is chasing for compensation
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 14 Oct 2019 06:03:25 -0700 (MST)

Hi Rosette! 

With reference to above TID please ask relevant department how much we can compensate the B for issue? 

Buyer travelled for this event and he was waiting 3 hours near the event for receiving tickets and emailed us but nobody didn't replied him. 
Buyer didn't attended the event. 

I already escalated case to payments for full refund and informed the B but he come back asking for compensation. 

Kind regards 
Maks!