Subject: Fwd: Request for blurb approval TID: 23153711
From: Parvez Alam <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Mon, 14 Oct 2019 01:53:11 -0700 (MST)

Hi All, 

FYI 

Kind Regards 
Parvez Khan 

From: "Brian Sexton" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Thursday, 10 October, 2019 22:29:17 
Subject: FW: Request for blurb approval TID: 23153711 

FYI 

From: CS Quality 
Sent: Thursday 10 October 2019 17:20 
To: Brian Sexton <[email-masked]> 
Subject: RE: Request for blurb approval TID: 23153711 

Hi Brian, 

The audit is valid. 

Although this information is needed in order to complete the purchase and register for a passolig card it is not required for the seller to be able to transfer the tickets over nor is the buyer’s date of birth sent to the seller by viagogo for passolig transfers. 

Any blurb that is not in the blurb tree should require TL approval to be used or forwarded to V.Watch to ask them to add this into the blurb tree and have it translated into the required languages so it is available to all agents and approved for use. Unapproved blurbs should be avoided as they may cause problems later on. 

Kind regards, 

Dave 

From: Brian Sexton 
Sent: 10 October 2019 11:34 
To: CS Quality < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Request for blurb approval TID: 23153711 

Hi [ mailto:[email-masked] | @CS
 Quality ] , 

Could this error please be revoked? 

23153711 – Agent was marked down for requesting unnecessary information (date of birth) for a passolig card. However, on the Turkish Football wiki page it mentions that date of birth is needed. 

Kind regards, 

Brian 

From: Parvez Alam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 10 October 2019 11:30 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Request for blurb approval TID: 23153711 

Hi Brian, 

As discussed regarding the blurb of passolig card, I have attached the screenshot where the auditor has mentioned DOB as an unnecessary information. Can you please go through the below blurb that we are using for passolig cards and check if it can be approved. 

"As you are aware you need a Passolig card, to get one of these please refer to the instruction below. 

You must apply for a Passolig Card from this website [ https://protect-eu.mimecast.com/s/1j4WCQnqoI6pOrZtxbJbA?domain=passolig.com.tr | https://www.passolig.com.tr/uye-ol ] . 

You will need the following information to apply for the card: Nationality, First Name, Last Name, Passport number, Date of Birth, Supported Team and Mobile Number. 

Note: Turkish citizens will be asked for a TR (Turkish Registration) number rather than passport number, and TRNC (Turkish Republic of Nothern Cyprus) citizens will be asked for passport numbers 

You can collect your Passolig cards at the Passolig centre located in the stadium two hours before the match. 

You will be required to provide their passports and Passolig numbers in order to collect the Passolig cards. 

Once you have your Passolig details please let us know so that your seller can transfer your ticket to your card." 

Kind Regards 
Parvez Khan