Subject: Reassign Cases for calling
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 12 Oct 2019 04:02:48 -0700 (MST)

Respected Ma'am, 

* 21859755 - Chayanne - 12/10/2019 - Zapopan, MX - Broker MX - B asking for tix 
3rd contact with the same query, asking when will get the tix. 
B is from Mexico 
Time to call: 19.30 of India. 

* 23200540 - Banda MS, Fiestas de Octubre Guadalajara 2019 - 12/10/2019 - Guadalajara, MX - Broker MX - Feedback 
3rd contact, we need to thank for feedback and confirm if tix delivered (TN says delivered) 
B is from Mexico 
Time to call: 19.30 of India 

* 22429636 - Chayanne - 12/10/2019 - Zapopan, MX - Broker MX - Tix are ok 
Buyer has contacted us 2nd time with the same query, about the price being more and section not correct 
B is from Mexico 
Time to call: 19.30 of India 

* 23205736 - Chayanne - 08/10/2019 - DF, MX - Broker MX - asking for a call 
B is from Mexico 
Time to call: 19.30 of India 

* 21767830 - Jonas Brothers - 28/10/2019 - Monterrey, MX - Broker MX - Asking when will get the tix 
4th contact form B. 
B is from Mexico 
Time to call: 19.30 of India 

* 22342930 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Carrier 
We informed the B that needs to call Fedex to try to redirect, now buyer is asking how to contact Fedex. Despite this being a very simple Q&A, it's the 3rd contact. 
B is from Mexico 
Time to call: 19.30 of India 

* 23184404 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Fan Seller - wants more tix 
Wants to get one more ticket next to the tickets you have already bought 
B is from Mexico 
Time to call: 19.30 of India 

* 22359113 - Iron Maiden - 12/10/2019 - Buenos Aires, AR - Broker AR - Email bounced 
B is from Argentina 
Time to call: 17.30 of India 

* 22909979 - Metallica & Greta Van Fleet - 15/04/2020 - Santiago, CL - Fan Seller - Validity 
Not feeling good about the etix, says they look fake from some game page 
B is from Chile 
Time to call: 17.30 of India 

* 23218623 - Iron Maiden - 12/10/2019 - Buenos Aires, AR - Broker AR - assurance ELS 
B is from Argentina 
Time to call: 17.30 of India 

* LID 514420815 - Copa Libertadores 2019, Final - 23/11/2019 - Santiago, CL - Fan Seller - activation 
More than 10 days passed and not activated, wants to know why 
B is from Argentina 
Time to call: 17.30 of India 

* 22288914 - Vicente García - 18/10/2019 - Buenos Aires, AR - Broker AR - where are the tix 
B came asking where are the tix, but these have been rejected according to TN and CB initiated. 
B is from Argentina 
Time to call: 17.30 of India 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.