Subject: RE: TID: 23051934 -RB Leipzig vs Lyon - Champions League 2019-20 - Date : 02/10/2019 21:00 (Local) - Venue : Red Bull Arena, Leipzig, DE
From: Meghan Flanagan <[email-masked]>
To: Evan Quinlivan <[email-masked]>, David Lee <[email-masked]>, Rosette Modiri <[email-masked]>, Parvez Alam <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Wed, 9 Oct 2019 10:58:38 +0000

Hi @Rosette Modiri<mailto:[email-masked]>/ @Parvez Alam<mailto:[email-masked]>,

Can you kindly help assign to a DE agent please ?

Thanks,
Meghan

From: Evan Quinlivan <[email-masked]>
Sent: 09 October 2019 11:57
To: David Lee <[email-masked]>; Meghan Flanagan <[email-masked]>
Subject: Re: TID: 23051934 -RB Leipzig vs Lyon - Champions League 2019-20 - Date : 02/10/2019 21:00 (Local) - Venue : Red Bull Arena, Leipzig, DE

@Meghan Flanagan<mailto:[email-masked]> can you please assign to a DE agent in outsourcing.

Evan Quinlivan

Senior Customer Facing Team Leader

[viagogo]

________________________________
From: David Lee <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 9 October 2019 11:56
To: Anthony Barbosa <[email-masked]<mailto:[email-masked]>>; Evan Quinlivan <[email-masked]<mailto:[email-masked]>>
Subject: RE: TID: 23051934 -RB Leipzig vs Lyon - Champions League 2019-20 - Date : 02/10/2019 21:00 (Local) - Venue : Red Bull Arena, Leipzig, DE

HI @Evan<mailto:[email-masked]>,

Can this be assigned to a DE agent please?

Thanks,

Dave

From: Anthony Barbosa
Sent: 08 October 2019 09:51
To: David Lee <[email-masked]<mailto:[email-masked]>>
Subject: TID: 23051934 -RB Leipzig vs Lyon - Champions League 2019-20 - Date : 02/10/2019 21:00 (Local) - Venue : Red Bull Arena, Leipzig, DE

Hi David,

Can you please assign this case to a DE agent to call the buyer and get more information about the RAG.

  *   Agent escalated to payment stating that buyer sent proof on customer mail
  *   Payment sent the case back to the agent asking for more information
  *   Last agent wrap up the case stating that we could not refund as buyer did not contact us under this order.

Proof was sent on customer mail, unfortunately we are not able to open customer mail.

As event was 5 days ago, we don't need to see the proof but, we need more information about it before escalation to payment.

Once we have all this information, please if buyer is entitled to refund, escalate it to payment.

Kind Regards,

Anthony Barbosa

Quality Specialist