Subject: Re: TID: 20859090 - Event: John Mayer - Date: 13/10/2019 - Buyer: Alberto Castelli - Issue: Buyer has requested callback.
From: Valentina Bonente <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: Jessie Tang <[email-masked]>, Borja Otsoa <[email-masked]>, Alex Purcell <[email-masked]>, Rosette Modiri <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Wed, 9 Oct 2019 03:17:53 -0700 (MST)

Hi All, 

I took ownership of this case. 
Buyer has issues in changing email ID as he has logged in in AXS US. He is going to contact AXS customer service, and I will call him back in 1 hour. 

Regards, 
Valentina Bonente 

From: "Meghan Flanagan" <[email-masked]> 
To: "Jessie Tang" <[email-masked]>, "Valentina Bonente" <[email-masked]> 
Cc: "Borja Otsoa" <[email-masked]>, "Alex Purcell" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 9 October, 2019 15:33:44 
Subject: RE: TID: 20859090 - Event: John Mayer - Date: 13/10/2019 - Buyer: Alberto Castelli - Issue: Buyer has requested callback. 

Hi [ mailto:[email-masked] | 
@Valentina Bonente ] , 

This is a case you were previously working on – Would you take a look and help call back the buyer here ? 

Thanks, 

Meghan \uD83D\uDE0A 

From: Jessie Tang <[email-masked]> 
Sent: 09 October 2019 10:58 
To: Meghan Flanagan <[email-masked]> 
Cc: Borja Otsoa <[email-masked]>; Alex Purcell <[email-masked]> 
Subject: RE: TID: 20859090 - Event: John Mayer - Date: 13/10/2019 - Buyer: Alberto Castelli - Issue: Buyer has requested callback. 

[ mailto:[email-masked] | @Meghan Flanagan ] Could you please assign to IT agent? Preferably valentina.bonente. 

From: Alex Purcell 
Sent: 09 October 2019 10:37 
To: Jessie Tang < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Borja Otsoa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TID: 20859090 - Event: John Mayer - Date: 13/10/2019 - Buyer: Alberto Castelli - Issue: Buyer has requested callback. 

Hi Jessie, 

Clearing out from GDPR Queue. Could you assign a Italian speaking CF agent for this case. 

    * Buyer claims to have not received AXS tickets yet. Event 4 days away. 
    * Seller has transferred tickets already buyer must create AXS account. 
    * Tried to return case to previous agent but case bounced back to GDPR Queue again. 
    * Previous agent on case was valentina.bonente. 
    * Buyer now requesting callback regarding issue. 

Thank you 

Kind regards 

Alex